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National Kitchens FAQ
(Frequently Asked questions)
Handing, LH or RH??
Be sure to choose the correct 'Handing' when ordering your units. If the unit is available Left or Right Handed, simply choose the appropriate unit for your kitchen design. LH means the door will be hinged on and open to the Left. Likewise, RH means the same but hinged on the Right.
Is VAT included in the prices?
No, VAT is not added until you reach the Secure Order Form, straight after the Shopping Cart.
for detailed descriptions of each of our abbreviations.
What exactly comes with the Fully Assembled units that I’m ordering?
All our 'Assembled' or 'Rigid' Kitchen Units are supplied to you fully constructed with the doors hung and drawers fitted. Each unit is supplied with a Fittings Pack, which includes legs and attachments needed to fit the unit to the wall. Once you or your fitter puts the units into place you need only fit remaining accessories (ordered separately) like plinth, cornice, pelmet, lighting and handles to complete your desired look.
Kitchen Price Groups - which is the cheapest/dearest?
Each of our ranges falls within six price groups, ranging from A the cheapest, to F the most expensive. They are, in Price Group A: Simply. B: Strata. C: Cosmopolitan, Nordic, Pannello, Seta and Shaker. D: Napoli, New England, and Washington. E: Harrow, Colonial, Natural Shaker and Painted Shaker. F: Milan, Modena, Redford and Virginia. Whichever range you choose, you get the same top quality rigid cabinet.
When do I pay and how long from the time you confirm my order till delivery?
You can compile your order online, arrange a delivery date and pay the full amount via Secure Trading's secure payment gateway there and then. We’ll confirm the delivery date with you within 2 working days (the specific four hour delivery window is arranged directly between you and our delivery company). Alternatively you can compile a list of units you require then send it to us for pricing. Once you’re happy to go ahead we’ll take a deposit, typically 60% of total order value, with the balance due a minimum of 7 days prior to the scheduled delivery date. We will usually get your kitchen to you within 4 weeks of our order confirmation to you.
I understand that there are many differing quality kitchens out there, how good are yours?
Visit any high street kitchen showroom or some of the best known department stores throughout the country, there you’ll see the kind of quality that our kitchens match and in many cases surpass. For further information click Kitchen Quality and check out our Customer Testimonials.
Fitting your kitchen....
National Kitchens are a Supply Only service. Fitting your kitchen cabinets is a job not to be taken lightly, especially where plumbing is concerned and any electrics work should only be undertaken by professionals. Your kitchen comes fully assembled and can take up a lot of space so booking your fitter ahead of time, to start on delivery, is highly recommended.
Does the colour of your kitchen units match the doors?
All our units are colour co-ordinated to the door, inside and out. The only white units you’ll find here are the ones with the white doors!
I’ve made a mistake on my order, what can I do?
Your kitchen is made to order, and as such once construction commences it is too late to cancel any item and you remain liable for the full costs. Changes without penalty can normally be made to your order up to a week after we receive it. Additions to your order can be made at any time. A quick courier delivery service of additional items is often possible, contact us for details.
Fridge/Freezer Housings, I see I can order some of these with loose doors, why?
We have made un-drilled doors available on some units to suit certain appliances. If in doubt, consult your kitchen fitter or order it loose, it can always be fitted later.
Appliance unit for Dishwasher, Washing Machine or Base Fridge / Freezer, where?
No carcase is required for integrated appliances that sit under your worktop. These appliances sit between units or on the end of a run of units and need a door only. These can be found under the red 'Decor' tab when quoting or placing your order. If your appliance is on the end of a run of units, don't forget to order a Base End Panel if needed; you'll find these under the same 'Decor' tab then Side & Filler Panels.
How safe is your website, can I use my credit card securely?
We use Secure Trading for all our online transactions; a company who is committed to providing the highest levels of internet and physical security to ensure your sensitive information is never compromised. Your credit/debit card details are secured within 128-bit encrypted sessions, additionally your information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. When you buy our products and pay online, your details are funnelled directly through Secure Trading’s secure servers rather than our site, meaning that should anyone ever gain unauthorised access to our database, the information they obtain will not allow them to recover your credit card details or other sensitive information. See our Secure Payment page for more details.
Shopping Cart is empty after I've added units...
'Cookies' must be enabled in your browser for your units to show up in the Shopping Cart. For Internet Explorer 5.5 and above this can be done in this browser window via Tools > Internet Options > Privacy. Should you have any difficulty, contact us for help or simply e-mail your requirements to us and we'll compile a quote for you.
Where do I find Stainless Steel and Aluminium fronted units?
You'll find Stainless Steel and Aluminium units within the Feature Units section once you start selecting units. You'll also find many other accessories including Tambour and fully self-contained Carousel Storage Units. When designing your kitchen, the occasional use of Steel or Aluminium units can give a great effect.
Guarantee / Warranty: What guarantee comes with my kitchen?
Every kitchen supplied by National Kitchens UK comes with a 5 year manufacturer’s guarantee. In the rare event that a manufacturing defect does arise, your unit or door replacement is shipped direct to your home.
Recover Quote - How to?
Click on Shopping Cart on the top right of this window. At the bottom of the shopping cart is a 'Recover Quote' button, click that and enter your quote reference that you chose when you saved the quote.
 Kitchens
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