Customer Testimonials

Customer Reviews & Testimonials

We welcome customer feedback. Please tell us of your experience with National Kitchens by filling in the form below.

Read What Our Customers Have to Say

UrbanTop worktops - Concrete

The standard of the urban worktops are excellent, I had Alec dealing with my order and ensured we had the correct sizes for the island and side boards which fitted perfectly!. Great company to deal with highly recommend

 

D Castel, Hampshire


Only purchased worktops and trims, but price, service and delivery were all excellent. Very personal service from Alec, who contacted me several times to ensure I knew exactly what stage my order was at. Would definitely recommend.

Kevin


Alec who handled my enquiries from start to finish has been great, all calls and emails returned promptly. The quality of the cabinets are top end and are made from Mereway who also supply John Lewis. We had a quote from John Lewis for exactly the same kitchen and finish which came to almost £10,000 more than the cost at National Kitchens...our cabinets also had the John Lewis badge on them that made me smile. I found it simple to design my own kitchen and hire a local cabinet maker to help fit the units.

C Lobina, Berkshire


Excellent product and service

Fantastic quality kitchen units at unbeatable price. Excellent knowledgeable service and advice. Would shop here every time . Highly recommend.

E Hargreaves, Edinburgh


Alec was the ultimate professional throughout the entire process. He has expert knowledge and advice, delivers faultless customer service and more importantly an excellent product. I couldn't fault any part of our purchase or after sales experience. Thank you.

Kate


Best kitchen supplier!

Having compared at least 9 different kitchen suppliers, we moved ahead with national kitchens who offered the best value, quality and customer service combined. Alec's knowledge of the cabinets is streets ahead of all the kitchen designers we spoke to. Price for the kitchen cabinets was unbeatable and the quality of the cabinets was top notch! We love our kitchen and there really is no reason to buy your kitchen from anyone else!

K Wong, London


First class kitchen and service I was worried about buying a kitchen online, but Alec at National Kitchens put my mind at ease. He walked me through every step and helped my design look better. The kitchen is amazing, I can't believe we got what we wanted so cheap! 10/10, would use again.

NFB


Excellent value for money and customer service

We ordered our kitchen through National Kitchens having initially seen the kitchen we wanted in John Lewis. We saved £7-8000 and have a beautiful highly functional kitchen. We had to put some work in - getting the design done by John Lewis for £50 then making sure we had ordered all parts correctly through National Kitchens. Due to our inexperience there were a couple of errors in the design which meant we ended up paying for one unit we couldn't use, but Alec was as helpful as he could be over this, and the savings we made overall more than compensated. Our builders were very impressed by the solidity of the kitchen and the easy of fitting solid units rather than flat packs. We are delighted!

G Lee, Edinburgh


Superb service from an outstanding company

It gives me great pleasure to write this review about National Kitchens and in particular about Alec who runs the show from answering your queries, taking your order, helping you to plan the layout, correcting any issues and literally bending over backwards to provide exemplary customer service.

Alec put me at ease straight away as I was nervous about ordering from the internet however the kitchens they supplied from Mereway were available to view at a number of high end designer kitchen outlets local to me in Hampstead. He helped me through the design and amazingly got to work with the supplier to build a bespoke tall corner unit which was the larder of our dreams. The lead time was reasonable [around 4-6 weeks]. The cost of the kitchen was about 30 percent cheaper than anywhere else.

All the units got delivered ready built and were solid carcasses with 19mm backs which is a significant quality upgrade from the likes of the high street kitchen outlets [Ma, Wi, IK, JL etc.]. There was one damaged unit - called Alec who immediately ordered a replacement which arrived a few days later - no questions asked.

This was the very best shopping experience I have ever had and when you are making a significant investment this quality of service is like gold-dust. Thank you Alec.

V Noor, London


Top quality, excellent service, great value. As a former builder I have fitted many kitchens of varying qualities and prices. The units provided by National kitchens I would definitely rate as good as they come. The range of units available is extremely comprehensive with a degree of flexibility in sizing not experienced with cheaper or even mid priced kitchens. I found Alec, who took my order to be very helpful, indeed saving me money by suggesting alternative finishes on the accessories I had chosen whilst providing exactly the same look I was trying to achieve.

All this for a price comparable to the kind of kitchen provided by a DIY store... but without the bits missing!!

J Bennetts, Buckinghamshire


Excellent Service Our experience of having kitchen units supplied by Alec at National Kitchens is happy and positive. Our holiday log cabin in Wales is rather isolated so it was important to have a reasonable quality of kitchen installed and fitted locally, which was successfully achieved.

For us the main points were help with the design, an on time delivery in Wales, good communication and good back up.

We added some smallish items to the original order, handled in a very helpful manner by Alec by the way; and as our home is fairly adjacent to Birmingham, Alec arranged for us to collect these items from the rather impressive factory there. Seeing the manufacturing facility also reinforced our view that National Kitchens supply decent quality kitchens.

B Gilmour, Leicestershire


This is the high-quality kitchen supplier we were looking for but thought we might never find! After visiting ALL the main kitchen suppliers and doing a LOT of homework, we were sure enough we could design our own kitchen for our new extension as well if not better and find a direct to public supplier of high quality kitchen cabinetry to make it possible. My wife and I spent months looking and every time we thought we found a sound supplier we'd dig a little deeper and find unhappy customers and lawsuits. There are a lot of cowboys in this trade! Then we found National Kitchens UK. Not everyone has the skills or confidence to design their own kitchen, but in fact plenty lot of people do - but you need good info on the products (dimensions, materials,etc). and prices and want to know what you're getting in terms of quality. The info on the National Kitchens website had everything needed, and for the very few aspects we were not 100% sure about Alec was more than ready to provide that last piece of info or advice or a friendly check, e.g. 'have you thought about X?' or "don't forget you may need y." The quality is absolutely first rate. Same manufacturer as top-line in the top stores, at a MUCH lower price. Delivery was bang-on, delivery guy was super nice. I had a professional kitchen fitter friend who put them in for me and he said these were indeed top of the line in terms of build quality. Solid as rocks. Few minor additional bits and bobs were needed (a few extra handles, more plinth lengths, etc, but as with other reviewers, was totally down to my own minor oversight) but they were posted promptly with no issues at all. And all this was in the last few weeks before Christmas 2014! Everything was perfect. My wife and I look for high standards in all respects, and Alec and his company - products, service, communications, and follow-through - met them 100%. It is now one year later and absolutely no problems. National Kitchens UK and Alec is the real deal! I would recommend them without qualification.

Tom from Nottingham


We bought our kitchen back in 2007 after checking out Magnet and other options. Not only are we hugely impressed with the high quality of the products but the after-care service has been second to none. Alec has been courteous and kept us informed at all times. We needed a replacement part for one of the lights and the first unit we received was the wrong size because of a mistake on my part. Alec sent us a second replacement at no cost and has been extremely patient and focussed on getting the issue resolved. I know where we'll go the next time we need a new kitchen !

M Khan


We used National Kitchens about 5 years ago to purchase our new kitchen as we found out they used the same suppliers as some of the big retailers such as John Lewis, but at a lower cost due to their lower overheads. We found their website easy to navigate, and used the free software recommended to design the kitchen millimetre perfect, and more than anything we had real confidence in the service received from Alec who owns the company. There were a few bits and bobs that needed sorting following the initial delivery of my kitchen and they were sorted immediately at no cost or inconvenience to me. 5 years on and I realised I needed a couple of additional bits that i'd never finished putting on the hinges (at the time I didn't realise what they were - chrome plates to cover the hinges), and realised that i'd not got enough, (possibly because they weren't all supplied but possibly that I had misplaced them) and all I can say is that Alec was more than willing to help me again, and sent the replacements free of charge - even though I offered to pay. I know it's probably only a few quid (maybe as much as £50 though) but what a fantastic service!

M Gibbs, Sutton Coldfield


Buying a new kitchen for your home is a big deal and I'd been putting off for a while. Finally my wife said, "this is the year", so our hunt for the right kitchen began. First we spent every one of my days off from work visiting every DIY and home and kitchen store getting design ideas and costs. As we have quite a large kitchen which would require quite a few cabinets we soon realised that the cost was going way over our budget. I could see my wife getting disheartened thinking that she would have to settle for something cheap and nasty, so I started looking online for better value for money, I soon came across National Kitchens, I liked the site because all the prices were shown on the website and the whole range of cabinets and measurements were displayed too so I didn't need a pushy sales person to come and visit me a home telling me what a great deal I was getting. I drew a plan of the kitchen and started to add the cabinets that I wanted. Very quickly I had managed to put together the exact kitchen that we wanted and nervously checked the Total price including delivery. Wow! this was under our planned budget and included everything we wanted and was the new style white gloss design (and not just on the outside, but glossy on the inside too!). I then went online searching for reviews like the ones on this site. I could see that there had been many many satisfied people who had bought from this company. What sealed the deal for me was when I called the company (on several occasions) to ask questions and Spoke to Alec Gregg. Now my whole background has been in retail and customer service, and I often get upset when I visit stores or call customer service for companies who have clearly put customer service last on their priority list, But I can honestly say that the service that I received from Alec throughout the process (and even afterwards) deserves real recognition. He was always polite, understanding, flexible and cheerful (a real human being). I would say that if every company adopted this approach not only would shopping be a better experience for all but they wouldn't have to spend so much money on marketing budgets to attracted the customer as their customers would do all the promoting. Also the quality needs a mention, these ARE NOT the cheap flimsy cabinets from than you would expect from mas production, quite the opposite the cabinets are solid and professionally made. Now we have a fantastic kitchen and I have a very happy wife who loves to cook in her new kitchen (another bonus!).

R Bhullar, Essex


My title sums our National Kitchens experience up, and shes not easily pleased. The company was a pleasure to use and the people who work there are very helpful. Our kitchen has arrived and we've had it fitted and it looks wonderful. It was delivered on time and by two very helpful young men. Our kitchen fitter even commented on the quality of the cabinets. If this wasn't to be our last kitchen we would use them again!

P Reid, Nottinghamshire


I looked at every kitchens website and decided to use national kitchens because reviews were so positive and their kitchens looked great and the price was fab too. Everything arrived on time with no problems or damaged bits. The sales people have been so patient and understanding from start to finish! 10/10

Anon


We are both very happy with our new kitchen from National Kitchens. It's exactly what we needed. Attractive, functional, modern feeling yet classic enough to last a good 10 years or more! It seems well built and the quality for the price is excellent. I would highly recommend National Kitchens.

We are really pleased with what we bought and your customer service was brilliant - now that certainly doesn't happen often!

N Richardson & E Appetecchia, London


A great kitchen, it looks great (the wife was pleased) and it is very solid (my fitter was delighted). What more can I say?!

M Caddick, Liverpool


Just want to express my deep and deepening appreciation and respect for you. Throughout this project, you have demonstrated exceptional care and attention to us. Many who visit us here at the manse will hear our appreciation for you.

Reverend D McMasters, Wandsworth (Installation Photo Journal)


Just a short note to thank you for your first class service in supplying our kitchen, which turned up exactly on time. The delivery guys were excellent and brought all the items into the house, and waited whilst I checked them off my list.

The quality of the kitchen is really superb - we weren't too sure what to expect as we hadn't actually seen the kitchen in real life (except the sample door) but I have to say we're both over the moon...

As a person who generally only does DIY when the wife forces me to I have to say that it was extremely easy to install and every single bit was present. It certainly helped being rigid units with doors and drawers already fitted.

So, thanks again for your help, bits of advice and recommendations for suppliers. I've actually got one more piece to order which I forgot and that's the Veneered Pelmet, which I'll get onto ordering soon..

G Bell - Harlow, Essex


Thank you to all at National Kitchens. I'm so glad I discovered you. The quality and design of your kitchens together with such competitive prices is exceptional. Everyone has remarked on our kitchen I feel like I'm the cat who got the cream. Our kitchen fitters commented that it is the best kitchen they have ever installed. However, I must comment on the customer service which is absolutely second to none. Thank you again.

C Peter - Fife, Scotland


Just to say thank you again for the kitchen which was of exceptional quality. As I said on the phone, I work with kitchens day in and day out and was highly impressed with the quality of your products, I couldn't fault the units in any way. Delivery was excellent too, on time with everything present. So a big thank you from me and my customer to all who took a part in producing the kitchen.

M Wheatstone - Leicester


I just wanted to say thank you. I have been recommending you everywhere and you can smell the quality of the kitchen. I love it, it's beautiful. I'm only sorry Im not going to be able to play with it for 2 weeks.
Thank you again and when I need another kitchen I'll be in touch.

Emma - South Glamorgan, Wales


“As property developers, we spend a lot of time looking for high quality kitchen units. We have found the National Kitchens units to be very well built, with high quality fittings and modern styling. Service is attentive and delivery was prompt. We are now using National Kitchens on an ongoing basis”

Mike (Property Developer) - London


Alec & team - thank you for a fantastic kitchen and the friendly, helpful service! The quality is great, and all at a really good price. My builder said it was one of the best he'd fitted - easy to install, high quality and the design of the furniture itself is clever and innovative. My friends and family are very impressed and I wouldn't hesitate to recommend your service.

Z Marvell - London


To all at National Kitchens, you've been an absolute pleasure to deal with. We got the kitchen we wanted at an amazing price and the quality is outstanding. We got quotes from high street showrooms and online, you were by far the best value.
We absolutely love our new kitchen, I love showing it off to my friends. Thank you!

N Simmonds - London

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