Pricing & Website FAQs

Kitchen Price Groups - which is the cheapest/dearest?

Each of our ranges falls within five price groups, ranging from A the cheapest, to E the most expensive. They are:

Price Group A - Simply and Strata
Price Group B - Cosmopolitan, Jersey, Seta and Cambridge
Price Group C - Napoli Gloss and Washington
Price Group D - Colonial, Lanchester Oak and Keston Painted
Price Group E - Milan Gloss, Redford Pippy Oak and Lanchester Painted

Whichever range you choose, you get the same top quality rigid cabinet.

Is VAT included in the prices?

The price, excluding and including VAT, is shown on each product. VAT is added to the final price at the Shopping Cart stage.

When do I pay and how long from the time you confirm my order till delivery?

You can compile your order online, select a delivery date and pay the full amount via Secure Trading's secure payment gateway there and then. We’ll confirm the delivery date with you within 2 working days. Alternatively you can compile a list of units you require then send it to us for pricing. Once you’re happy to go ahead we’ll take a deposit, typically 60% of total order value, with the balance due a minimum of 7 days prior to the scheduled delivery date. We will usually get your kitchen to you within 4 weeks of our order confirmation to you.

I’ve made a mistake on my order, what can I do?

Your kitchen is made to order, and as such once construction commences it is too late to cancel any item and you remain liable for the full costs. Changes, without penalty, can normally be made to your order up to a week after we receive it. Additions to your order can be made at any time. A quick courier delivery service of additional items is often possible, contact us for details.

How safe is your website, can I use my credit card securely?

We use Secure Trading for all our online transactions; a company who is committed to providing the highest levels of internet and physical security to ensure your sensitive information is never compromised. Your credit/debit card details are secured within 128-bit encrypted sessions, additionally your information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. When you buy our products and pay online, your details are funnelled directly through Secure Trading’s secure servers rather than our site, meaning that should anyone ever gain unauthorised access to our database, the information they obtain will not allow them to recover your credit card details or other sensitive information. See our Secure Payment page for more details.

« Back to FAQs